Shipping policy

Last Updated: September 29, 2026

At Neatlyo, we are committed to providing a clear, reliable, and convenient shipping experience for customers in the United States. This Shipping Policy explains our shipping destinations, shipping costs, and estimated delivery times.

Shipping Destinations

We currently ship orders to addresses within the United States.

Orders are delivered to the shipping address provided by the customer during checkout. Please make sure your shipping information, including your street address, city, state, and ZIP code, is accurate and complete before placing your order.

Shipping Costs

We offer the following standard shipping rates:

Orders of $100 or more: Free standard shipping.
Orders under $100: A flat shipping fee of $7.95.

The applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

Delivery Time

Our estimated standard delivery time is 3–5 business days.

The estimated delivery timeframe begins after the order has been processed and shipped. Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.

The stated delivery time is an estimate and does not constitute a guaranteed delivery date.

Order Processing

Orders are processed during our regular service hours.

Once your order has been processed and handed over to the shipping carrier, available tracking information may be provided to you.

If additional time is required to process an order, we will make reasonable efforts to keep you informed.

Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

An incorrect or incomplete shipping address may cause delivery delays, additional carrier charges, or the package to be returned to the sender.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order has been processed or shipped.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will assist you in reviewing the available shipping information and determining the appropriate next steps.

Delivery may be delayed due to carrier disruptions, severe weather, holidays, natural disasters, incorrect address information, or other circumstances outside our reasonable control.

Shipping Policy Transparency

Shipping costs and estimated delivery information are provided before customers complete their purchases.

The shipping information displayed on our website should remain consistent with the shipping information configured in Google Merchant Center. Shipping costs and delivery estimates should be accurate and kept up to date.