Refund policy

Last Updated: September 29, 2026

At Neatlyo, we want our customers to have a clear and convenient shopping experience. If you are not satisfied with your purchase, you may request a return within 30 calendar days of receiving your order, subject to the conditions outlined below.

30-Day Return Policy

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, the product should:

  • Be in new and unused condition.
  • Be in its original condition and packaging, where applicable.
  • Be free from damage, stains, odors, or excessive signs of use.
  • Include the original accessories, parts, and materials included with the order.

Return requests submitted after the 30-day return period may not be accepted, except where required by applicable law.

How to Request a Return

Please contact our customer service team before sending any product back.

To request a return, please provide:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for the return.
  • Photos of the product, if requested.

After reviewing your request, we will provide the applicable return instructions and return address.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or another reason not caused by a product defect or shipping error, the customer is responsible for the return shipping cost.

For products that arrive damaged, defective, or incorrect due to an error on our part, Neatlyo will provide appropriate return instructions and will not require the customer to bear the return shipping cost where applicable.

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or other relevant information showing the issue when requested.

After reviewing the situation, we may provide an appropriate resolution, which may include a replacement or refund.

Return Inspection

Once your returned product is received, we will inspect it to confirm that it meets the applicable return conditions.

If the return is approved, we will process the applicable refund to the original payment method used for the purchase.

Refund Processing

Approved refunds will be processed within 14 business days after the returned product has been received and the return has been approved.

The actual time for the refunded funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Neatlyo does not control the processing time of third-party financial institutions after a refund has been issued.

Exchanges

If you would like to exchange an eligible product, please contact us within the 30-day return period.

Exchange availability depends on product availability. If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

Non-Returnable Situations

A return may not be accepted when:

  • The return request is submitted more than 30 days after delivery.
  • The product has been used beyond what is reasonably necessary to inspect it.
  • The product has been damaged after delivery due to customer handling.
  • The product has been altered or modified by the customer.
  • Essential parts or accessories are missing due to customer use or handling.

These limitations do not affect consumer rights that cannot legally be excluded or limited under applicable law.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, and the return procedure described above may apply.

Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us:

Address: 10 Crocus St, Woodbridge, New Jersey 07095, United States

Telephone: +1 7325595538

Email: info@neatlyo.us

Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM