Contact information
We’re here to help you with your shopping experience at Lumanet.shop! At Lumanet, we value our customers and are dedicated to providing professional and responsive support for all of our products. Whether you have a question about an order, need product information, or want shipping details within the United States, our support team is ready to assist you.
Get In Touch
- Operator: LUMA & NEW LLC
- Email: support@lumanet.shop(We aim to respond to all inquiries within24 hours on business days.)
- Phone: +1 888-495-2543
- Business Address:14143 CASTLEROCK DRIVE, ORLANDO, FL 32828, United States
Business Hours
Our customer support team operates from Orlando, Florida. Please note our operating hours:
- Monday - Friday: 9:00 AM – 5:00 PM (Eastern Time / ET)
- Saturday - Sunday: Closed
Customer Note: Any inquiries submitted during weekends or public holidays will be handled as a priority on the following business day.
Quick Help
- Order Tracking: Please include your order number in your email for faster service.
- Shipping: We offer Free Shipping on all eligible orders within the United States.
- Returns: For instructions on returns, please visit our 30-Day Return & Refund Policy page.
- Secure Payment: All transactions are securely processed in USD.